Frequently Asked Questions

Bantam Apparel is a family-owned independent clothing brand based in Bingley, West Yorkshire. We create distinctive casual clothing inspired by motorcycle culture, riders and everyday family life.

Our motorcycle clothing designs are developed with input from TheBantamBiker, bringing genuine enthusiasm for biking into the Bantam Apparel Moto collection.

Bantam Apparel is based in Bingley, West Yorkshire, United Kingdom. The business is operated by Blue Dragon Designs Limited, trading as Bantam Apparel.

Our original artwork is designed in the UK, and our garments are printed by us in Bingley, West Yorkshire. We source suitable blank garments and then apply our designs locally.

Yes. Bantam Apparel is a family-owned and independently operated UK clothing brand. Every order supports a growing small business rather than a large mass-production clothing company.

Yes. Most Bantam Apparel products are printed after an order is placed rather than being mass-produced and stored in large quantities.

Printing to order helps us offer a growing range of designs while reducing unnecessary stock and waste.

No. A standard product being printed after you order it does not, by itself, remove your usual return or statutory cancellation rights.

Different rules may apply to genuinely personalised or custom-made products created to your individual specifications.

We work carefully to represent each product accurately. However, slight differences may occur because of garment texture, print placement, manufacturing tolerances, photography and individual screen settings.

Unless a product description expressly states otherwise, Bantam Apparel products are casual motorcycle-inspired clothing and are not protective motorcycle equipment.

Our T-shirts and casual garments should not be treated as a substitute for suitable protective riding equipment.

Yes. We are continually developing new biker T-shirts, motorcycle graphics and casual clothing designs. Check the website and our social media channels regularly for new releases.

Please check the size guide shown on the relevant product page before ordering. Where possible, compare the measurements with a similar garment that already fits you comfortably.

Do not rely only on the size printed inside another brand’s clothing, as sizing can vary between manufacturers and garment styles.

You may wish to choose the larger size for a looser fit or the smaller size for a closer fit, provided the garment measurements remain suitable.

Always follow the care label attached to the garment. To help preserve the printed artwork, we generally recommend:

• Wash the garment inside out.
• Use a cool or low-temperature wash.
• Wash with similar colours.
• Avoid bleach and harsh chemicals.
• Do not iron directly over the printed design.
• Avoid tumble drying unless the care label permits it.

You should receive an order confirmation email after completing checkout. Please check your junk or spam folder if it does not appear in your inbox.

Contact us as soon as possible if you need to change or cancel an order. Because products may enter production shortly after an order is placed, we cannot guarantee that a requested change can be made before printing or dispatch.

This does not affect any statutory cancellation rights that apply to your purchase.

The payment methods currently available will be displayed during Shopify checkout. Availability can vary depending on your device, location and chosen checkout method.

Yes. You can enter the recipient’s address as the delivery address during checkout. Please check all names, address details and postcodes carefully before submitting the order.

Because our clothing is generally printed to order, we normally aim to prepare and dispatch orders within 3–5 working days.

UK delivery is normally estimated at approximately 5–7 working days after dispatch. The total estimated time from ordering to delivery is therefore usually around 8–12 working days.

Delivery times are estimates and may be affected by carrier delays, weekends, public holidays or circumstances outside our control.

The available delivery services and applicable charges are shown during checkout before payment is completed.

Check any tracking information provided and confirm that the delivery address on your order is correct. You may also wish to check with other members of your household, neighbours or any designated safe place.

Contact us if your order has not arrived within a reasonable period after the estimated delivery window.

We offer a 30-day returns policy, subject to the conditions and exclusions explained in our Refund and Returns Policy.

Please contact us before returning an item so that we can provide the correct return address and instructions. This requirement does not affect your statutory cancellation or consumer rights.

UK consumers purchasing eligible products online will normally have a statutory right to cancel their order within 14 days of receiving the goods. After notifying us of the cancellation, the goods must normally be returned within a further 14 days.

Exceptions may apply, including to genuinely personalised or custom-made products.

Where possible, please return the item in its original packaging. The absence of original packaging will not automatically prevent a return, provided the item is securely packaged and otherwise meets the applicable return conditions.

For a standard change-of-mind return, the customer is normally responsible for the direct cost of returning the item.

If an item is faulty, damaged or incorrect, Bantam Apparel will provide appropriate return instructions and cover reasonable return costs where required.

Contact us as soon as reasonably possible and include your order number, a description of the problem and clear photographs where appropriate.

We will review the issue and explain the available resolution. This may include a repair, replacement or refund, depending on the circumstances and your legal rights.

Once a return has been received and assessed, approved refunds will be issued to the original payment method.

The time taken for the money to appear in your account can vary depending on your bank or payment provider.

You can email us at shopify@bantamapparel.co.uk.

Please include your order number when contacting us about an existing purchase.

We aim to respond as soon as reasonably possible. As a small family-run business, response times may be longer during weekends, public holidays and particularly busy periods.