Terms of service

TERMS OF SERVICE

Last updated: 21 July 2026

1. ABOUT THESE TERMS

These Terms of Service explain the terms on which Blue Dragon Designs Limited, trading as Bantam Apparel, supplies products through the Bantam Apparel website.

Throughout these Terms:

  • “Bantam Apparel”, “we”, “us” and “our” mean Blue Dragon Designs Limited;

  • “you” and “your” mean the person using our website or purchasing products from us;

  • “website” means bantamapparel.co.uk; and

  • “products” means the clothing, apparel and other goods offered for sale through our website.

By accessing our website, creating an account or placing an order, you agree to be bound by these Terms.

These Terms should be read alongside our:

  • Privacy Policy;

  • Refund Policy;

  • Shipping Policy;

  • Cookie Policy, where applicable; and

  • any additional terms displayed in relation to a particular product, promotion or service.

Nothing in these Terms affects your statutory rights as a consumer.

2. INFORMATION ABOUT US

Bantam Apparel is a trading name of:

Blue Dragon Designs Limited
Company number: 14773911
Registered in England and Wales
Registered office: Workshop At, 54 Beckfield Road, Bingley, England, BD16 1QS

Website: bantamapparel.co.uk
Email: shopify@bantamapparel.co.uk

Our website and online store are hosted using Shopify, which provides the ecommerce platform through which we offer and sell our products.

Blue Dragon Designs Limited is the seller of the products purchased through our website. Shopify, payment providers and other service providers do not sell the products to you on our behalf.

3. USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

  • use the website in any way that breaches applicable law or regulation;

  • use the website for fraudulent or misleading purposes;

  • attempt to gain unauthorised access to the website, its servers or connected systems;

  • introduce viruses, malicious code or other harmful technology;

  • interfere with the operation or security of the website;

  • use automated systems to scrape, copy or extract website content without our written permission;

  • impersonate another person or provide false information;

  • use our content, branding or designs in a way that infringes our intellectual property rights; or

  • use the website in a manner that could damage Bantam Apparel, our customers or any third party.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our business, our customers or other users.

4. ELIGIBILITY TO PURCHASE

To place an order, you must:

  • be at least 18 years old or have the permission and supervision of a parent or legal guardian;

  • be legally capable of entering into a binding contract;

  • provide accurate and complete information; and

  • be authorised to use the payment method supplied.

By placing an order, you confirm that these conditions are satisfied.

5. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, prices and availability information are accurate.

However:

  • colours may appear slightly different depending on your screen, device settings and lighting;

  • the positioning, scale and appearance of printed artwork may vary slightly between garments and sizes;

  • handmade, printed-to-order and small-batch products may have minor variations;

  • measurements are approximate and reasonable manufacturing tolerances may apply; and

  • product packaging may differ from images displayed on the website.

These minor differences do not affect your rights where a product is faulty, materially different from its description or otherwise fails to meet the standards required by law.

Please review the relevant product description and Size Guide before placing your order.

6. PRINT-TO-ORDER PRODUCTS

Most Bantam Apparel products are printed after an order is placed.

Printing a standard Bantam Apparel design after an order has been received does not, by itself, make the product personalised or bespoke.

Standard print-to-order products remain subject to the cancellation and return rights described in these Terms and our Refund Policy.

Products made to your individual specifications or clearly personalised for you may not qualify for change-of-mind cancellation rights where the law provides an exemption. This may include products featuring:

  • a customer-supplied name;

  • custom wording;

  • a customer-supplied image;

  • a unique design commissioned by the customer; or

  • another individual customisation requested by the customer.

This exception does not affect your rights where a personalised or customised product is faulty, damaged, incorrectly supplied or not as described.

7. PRICES

The price payable for a product will be the price shown on the website when you place your order.

Prices are displayed in pounds sterling and include applicable taxes where required.

Delivery charges, where applicable, will be shown separately before you complete checkout.

We may change our prices at any time, but changes will not affect an order that we have already accepted.

Occasionally, a product may be listed with an incorrect price because of a genuine administrative, technical or publishing error.

Where we identify an obvious pricing error before accepting your order, we may:

  • contact you and offer the opportunity to purchase the product at the correct price; or

  • cancel the affected order and refund any payment already taken.

We will not increase the price of an accepted order unless you request a change that affects the price and agree to the revised amount.

8. PAYMENT

Payment must be made using one of the payment methods offered during checkout.

By submitting payment details, you confirm that:

  • the payment information is accurate;

  • you are authorised to use the payment method; and

  • sufficient funds or credit are available.

Payments may be processed by third-party payment providers. Their separate terms and privacy notices may apply to the processing of your payment information.

We do not guarantee that every payment method will always be available.

Where payment is declined, reversed, disputed or otherwise unsuccessful, we may suspend production or cancel the order.

9. PLACING AN ORDER

The products displayed on our website are an invitation for you to place an order. They do not constitute a binding offer by us to sell.

To place an order, you must complete the checkout process and submit payment.

After placing an order, you should receive an order acknowledgement by email. This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send you:

  • an order confirmation expressly accepting your order;

  • a dispatch confirmation; or

  • another clear communication confirming acceptance,

whichever occurs first.

Please check your order carefully before submitting it.

Contact us as soon as possible if you believe you have made an error. Because our products are printed to order, we cannot guarantee that an order can be changed or cancelled once production has begun. This does not affect any statutory cancellation rights that apply after delivery.

10. REFUSING OR CANCELLING AN ORDER

We may refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • the delivery address is incomplete, invalid or outside an area we serve;

  • the order appears fraudulent or unauthorised;

  • an obvious pricing or product-information error has occurred;

  • the order breaches these Terms;

  • we reasonably suspect that products are being purchased for unauthorised resale; or

  • circumstances outside our reasonable control prevent us from fulfilling the order.

Where we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product and any applicable delivery charge.

We will not cancel an accepted consumer order arbitrarily or for a reason that would unfairly disadvantage you.

11. PRODUCT AVAILABILITY

All orders are subject to product and material availability.

Stock or garment availability may change after an order is submitted, particularly during launches, promotions or busy periods.

If we cannot supply a product, we may offer you:

  • a suitable alternative;

  • a different colour or size;

  • a revised estimated dispatch date; or

  • a full refund for the unavailable product.

You are not required to accept an alternative product.

12. DELIVERY

We will deliver products to the address provided during checkout.

You are responsible for checking that your delivery address is complete and accurate before submitting your order.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or dispatch has begun.

Our current production, dispatch and delivery estimates are set out in our Shipping Policy and may also be displayed during checkout.

Unless we expressly agree otherwise, delivery dates and times are estimates rather than guaranteed appointments.

We will deliver your order without undue delay and within any deadline required by applicable law, unless:

  • a different delivery period has been agreed with you; or

  • circumstances outside our reasonable control prevent delivery.

If a significant delay occurs, we will contact you where reasonably possible.

Where delivery by a particular date is essential, you must tell us before placing the order and obtain our agreement to that deadline.

13. MISSED, DELAYED OR FAILED DELIVERY

You should follow any instructions provided by the delivery carrier concerning missed deliveries, safe places, redelivery or collection.

If a product is returned to us because:

  • the address supplied was incorrect or incomplete;

  • delivery was repeatedly attempted but unsuccessful;

  • the parcel was not collected; or

  • delivery was refused without a valid reason,

we may ask you to pay the reasonable cost of redelivery.

This does not apply where the failed delivery was caused by us or our delivery provider.

Please contact us promptly if your order has not arrived within the period stated in our Shipping Policy.

14. RISK AND OWNERSHIP

A product becomes your responsibility when it is delivered to:

  • you;

  • a person identified by you to receive it; or

  • a safe place specifically authorised by you.

Where you independently arrange for a carrier that we did not offer, responsibility may pass when the product is handed to that carrier, as permitted by law.

Ownership of the product passes to you when we have received payment in full.

15. YOUR RIGHT TO CANCEL

Where you purchase as a consumer through our website, you will normally have the right to cancel your order without giving a reason.

For most eligible products, you may notify us that you wish to cancel at any time from the date the contract is formed until 14 days after the day on which you receive the product.

Where an order contains multiple products delivered separately, the cancellation period normally ends 14 days after the day on which you receive the last product.

To cancel, you must clearly tell us that you wish to cancel. You may contact us by email or use the optional cancellation form at the end of these Terms.

You do not have to use the cancellation form.

After notifying us of cancellation, you must return the product without undue delay and no later than 14 days after the date on which you notified us.

Further information is provided in our Refund Policy.

16. PRODUCTS EXCLUDED FROM CHANGE-OF-MIND CANCELLATION

The statutory right to cancel may not apply to certain products, including:

  • products made to your specifications;

  • clearly personalised products;

  • sealed products that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery; and

  • any other product excluded under applicable law.

A standard Bantam Apparel design printed after an order is placed is not automatically treated as personalised merely because it is printed to order.

Any exclusion from change-of-mind cancellation does not affect your rights where a product is:

  • faulty;

  • damaged;

  • not as described;

  • incorrectly supplied; or

  • otherwise not compliant with applicable consumer law.

17. VOLUNTARY 30-DAY RETURNS POLICY

In addition to your statutory rights, we offer a voluntary 30-day returns policy for eligible products.

You must contact us within 30 days after receiving the product to request a return.

To qualify under our voluntary returns policy, the product should normally be:

  • unworn, other than being tried on as you would in a shop;

  • unused;

  • unwashed;

  • free from marks, odours, pet hair and other damage;

  • returned with any original tags; and

  • securely packaged for return.

Where possible, please return the product in its original packaging. The absence of original packaging will not automatically prevent a return, provided the product is securely packaged and otherwise meets the applicable return conditions.

Our voluntary returns policy does not replace or restrict your statutory rights.

Full instructions are contained in our Refund Policy.

18. RETURN POSTAGE

For change-of-mind returns, you are normally responsible for the cost of returning the product unless:

  • we agree otherwise;

  • the product is faulty, damaged, incorrect or not as described; or

  • applicable law requires us to pay the return cost.

Where a product is faulty, damaged, incorrectly supplied or materially different from its description, we will provide an appropriate return method or reimburse reasonable return costs where required.

Please contact us before returning a product so that we can provide the correct return address and instructions.

This request does not affect your statutory cancellation or consumer rights.

We recommend obtaining proof of postage when returning a product.

19. REFUNDS FOLLOWING CANCELLATION

Where you validly exercise a statutory right to cancel, we will refund:

  • the price paid for the cancelled product; and

  • the cost of our least expensive standard delivery option, where applicable.

If you selected a more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery.

We may reduce the refund to reflect any loss in value caused by handling the product beyond what would reasonably be permitted in a physical shop to establish its nature, characteristics and fit.

We will issue the refund without undue delay and no later than 14 days after:

  • the day we receive the returned product; or

  • the day you provide evidence that you have returned it,

whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

We may withhold a refund until we receive the product or evidence that it has been returned.

20. FAULTY, DAMAGED OR INCORRECT PRODUCTS

We are legally required to supply products that are:

  • of satisfactory quality;

  • fit for any purpose made known to us;

  • as described; and

  • supplied with reasonable care where applicable.

Please inspect your order after delivery and contact us promptly if:

  • the product is faulty;

  • the product was damaged before or during delivery;

  • you received the wrong product;

  • part of your order is missing; or

  • the product is materially different from its description.

Please provide:

  • your name;

  • your order number;

  • a description of the issue; and

  • photographs where reasonably helpful.

We may ask you to return the product so that we can assess the issue.

Depending on the circumstances and your legal rights, the available remedy may include:

  • a refund;

  • repair;

  • replacement;

  • price reduction; or

  • another appropriate remedy.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

21. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes may be subject to additional conditions displayed when they are offered.

Unless stated otherwise:

  • discount codes cannot be exchanged for cash;

  • only one discount code may be used per order;

  • discounts cannot be applied retrospectively;

  • codes may be limited to particular products, customers or dates;

  • minimum-order requirements may apply; and

  • delivery charges may be excluded.

We may withdraw or correct a promotion where there has been an obvious error, fraud, misuse or technical issue.

We will not remove a promotion from an already accepted order unless the promotion was obtained fraudulently or applied because of an obvious error that you should reasonably have recognised.

22. CUSTOMER ACCOUNTS

You may be able to create a customer account through our website.

You are responsible for:

  • providing accurate information;

  • keeping your login information confidential;

  • taking reasonable steps to prevent unauthorised access; and

  • notifying us promptly if you suspect that your account has been compromised.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.

Account closure does not remove any rights or obligations relating to orders already placed.

23. REVIEWS, COMMENTS AND CUSTOMER CONTENT

You may be able to submit reviews, photographs, comments or other content.

Content you submit must:

  • be honest and based on genuine experience;

  • not be false, misleading or defamatory;

  • not infringe another person’s intellectual property or privacy rights;

  • not contain unlawful, abusive, discriminatory or threatening material;

  • not contain malicious code or harmful links; and

  • not be submitted in exchange for an undisclosed payment or incentive.

You retain ownership of your content.

By submitting content for publication, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and share that content for the purpose of:

  • operating our website;

  • displaying customer reviews;

  • promoting Bantam Apparel; and

  • communicating about our products.

This licence applies only to content that you have chosen to submit or make available to us for those purposes.

Where reasonably possible, you may ask us to stop using customer content in future marketing by contacting us. This will not necessarily require us to recall material already printed or published before your request.

We may remove content that breaches these Terms, but we are not obliged to publish every submission.

We do not suppress genuine negative reviews merely because they are critical.

24. INTELLECTUAL PROPERTY

The website and its contents are owned by or licensed to Blue Dragon Designs Limited.

This includes, where applicable:

  • the Bantam Apparel name and branding;

  • logos;

  • garment artwork;

  • illustrations;

  • photographs;

  • product descriptions;

  • written content;

  • blog articles;

  • graphics;

  • videos;

  • website layouts; and

  • other creative material.

These materials are protected by copyright, trade mark, design and other intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You must not, without our prior written permission:

  • reproduce or copy our designs;

  • manufacture products using our artwork;

  • remove branding or ownership notices;

  • sell or commercially exploit our content;

  • create derivative commercial products;

  • use our content in advertising; or

  • suggest that you are associated with or endorsed by Bantam Apparel.

Nothing in these Terms transfers ownership of our intellectual property to you.

25. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

These may include:

  • Shopify;

  • payment providers;

  • delivery providers;

  • social-media platforms; and

  • external informational websites.

Third-party websites and services are governed by their own terms and privacy policies.

We are not responsible for third-party content or services that are outside our reasonable control. However, this does not remove any responsibility we have for fulfilling your order or complying with applicable law.

A link does not necessarily mean that we endorse the third party or all of its content.

26. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted access.

We may temporarily suspend access for:

  • maintenance;

  • security work;

  • technical updates;

  • system failures; or

  • circumstances outside our reasonable control.

We will take reasonable steps to restore service where an interruption occurs.

Temporary website unavailability does not affect contracts that have already been formed.

27. OUR RESPONSIBILITY TO YOU

We are responsible for losses you suffer that are a foreseeable result of:

  • our breach of these Terms; or

  • our failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of our breach or was contemplated by both you and us when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful.

This includes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory rights relating to products;

  • defective products where liability cannot lawfully be excluded; or

  • any other liability that cannot legally be excluded or limited.

Where you purchase as a consumer, we are not responsible for business losses, including loss of profit, revenue, business opportunity or commercial reputation, because our products are supplied for private and domestic use unless expressly agreed otherwise.

Nothing in this section affects your statutory consumer rights.

28. YOUR RESPONSIBILITY

You are responsible for losses we suffer as a direct and foreseeable result of:

  • fraudulent conduct;

  • deliberate misuse of our website;

  • unlawful use of our intellectual property; or

  • a serious breach of these Terms.

We will take reasonable steps to minimise any loss.

Nothing in these Terms requires you to compensate us for losses that are remote, unforeseeable or caused by our own actions.

29. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control.

These may include:

  • extreme weather;

  • fire or flood;

  • epidemic or pandemic;

  • industrial action;

  • transport disruption;

  • failure of utility or communications networks;

  • widespread courier disruption;

  • government action;

  • civil emergency;

  • war or terrorism;

  • interruption affecting suppliers; or

  • major technical failure outside our control.

We will take reasonable steps to minimise the effect of the event and will contact affected customers where appropriate.

If the event causes a substantial delay, you may have the right to cancel the affected order and receive a refund for products not supplied.

30. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • what personal information we collect;

  • why we use it;

  • who we may share it with;

  • how long it may be retained; and

  • your data-protection rights.

By using our website, you acknowledge that your information will be processed as described in the Privacy Policy.

31. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes in law;

  • changes to our products or services;

  • changes to our business practices;

  • changes to our website or technology; or

  • improvements in clarity.

The version that applies to an order will normally be the version in force when you place that order.

We will not retrospectively change the terms of an accepted order in a way that unfairly disadvantages you.

The latest version will be published on our website with the date of the most recent update.

32. TRANSFER OF RIGHTS

You may transfer your rights under these Terms where the law allows or where we agree in writing.

We may transfer our rights and obligations to another organisation, for example as part of a sale, restructuring or transfer of our business.

If we do so, we will ensure that the transfer does not reduce your rights under an existing consumer contract.

33. THIRD-PARTY RIGHTS

These Terms are between you and Blue Dragon Designs Limited.

Unless expressly stated otherwise, no other person has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available to a third party independently of that Act.

34. SEVERABILITY

Each section of these Terms operates separately.

If a court or competent authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue to apply.

Where possible, the affected provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

35. NO WAIVER

If we do not immediately enforce a right under these Terms, that does not mean that we have waived it.

A delay in taking action does not prevent us from taking action later.

Similarly, any flexibility we offer in one situation does not require us to offer the same flexibility in every situation, provided we continue to act fairly and lawfully.

36. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly referred to in them, form the agreement between you and us concerning your use of the website and purchase of products.

Nothing in this section limits responsibility for fraud, fraudulent misrepresentation or information that must legally be provided to you.

37. COMPLAINTS

Please contact us first if you have a complaint so that we have an opportunity to resolve it.

Contact:

Bantam Apparel
Email: shopify@bantamapparel.co.uk
Business address: Workshop At, 54 Beckfield Road, Bingley, England, BD16 1QS

Please include:

  • your name;

  • your order number, where applicable;

  • a description of the issue; and

  • the outcome you are seeking.

We aim to acknowledge and investigate complaints within a reasonable period.

You may also obtain independent advice about consumer rights from Citizens Advice or the appropriate consumer-advice body for your part of the United Kingdom.

38. GOVERNING LAW AND COURTS

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will normally have jurisdiction.

If you live in Scotland, you may bring proceedings in the Scottish courts or, where legally permitted, the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in the Northern Irish courts or, where legally permitted, the courts of England and Wales.

If you live outside the United Kingdom, you may also benefit from mandatory consumer protections and jurisdiction rights available under the law of your country of residence.

Nothing in these Terms removes any mandatory rights that apply to you.

39. CONTACT US

Questions about these Terms should be sent to:

Blue Dragon Designs Limited trading as Bantam Apparel
Company number: 14773911
Registered office: Workshop At, 54 Beckfield Road, Bingley, England, BD16 1QS
Email: shopify@bantamapparel.co.uk
Website: bantamapparel.co.uk

OPTIONAL MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel an eligible contract. You may instead contact us by email using a clear statement that you wish to cancel.

To:
Blue Dragon Designs Limited trading as Bantam Apparel
Workshop At, 54 Beckfield Road
Bingley
England
BD16 1QS

Email: shopify@bantamapparel.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following products:

Products:

Order number:

Ordered on:

Received on:

Name of customer(s):

Address of customer(s):

Signature of customer(s):

Only required if this form is submitted on paper.

Date: